No longer able to upload local files from device to Zoom chat

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Hi all,

I've had a series of meetings where we share PDF resources in real time through the Zoom chat by either clicking and dragging to the chat box, or selecting "file upload" and choosing "from my computer." The last few meetings I've been in this week, I have not been able to upload files from my computer or drag files from my computer into the chat. Instead, I can only choose Google Drive, Dropbox, Sharepoint, etc.

How can I upload local files into the Zoom chat? I checked my settings on the admin account and "send files via meeting chat" is still enabled

F

Frank_TBAnswer

Partner

Hello,

Is "Enable file transfer in meetings" setting configured? The account admin can restrict this, but also the host of the meeting can restrict it for a particular meeting even when this is allowed at the account level.

https://support.zoom.us/hc/en-us/articles/8105024497805

Regards

If my reply helped, don't forget to click the accept as solution button!

F

Frank_TBAnswer

Partner

Hello,

Is "Enable file transfer in meetings" setting configured? The account admin can restrict this, but also the host of the meeting can restrict it for a particular meeting even when this is allowed at the account level.

https://support.zoom.us/hc/en-us/articles/8105024497805

Regards

If my reply helped, don't forget to click the accept as solution button!

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H

haley_taylorAuthor

Explorer

Hi Frank,

Thanks for your help.

This worked!

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