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AmandaMeyers
Explorer
Mar 17, 2022 2:30 PM UTC
Question

New user not receiving email to setup zoom account

I have tried everything for new user.  I have added many others for the same company with no problems.  Our IT is unable to figure it out.  Any ideas??

    3 replies

    Alex_PFT
    Partner
    Alex_PFT
    Partner
    Mar 17, 2022 3:05 PM UTC

    Hi,

    We had this problem once, if the user already checked is junk mail, the other solution would be to open a web ticket with support, so they can manually add the user. Something to do with the address being blocked for some reason. 

     

    Submit a request – Zoom Support

     

    Alex

    zoom@pft

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      Explorer
      AmandaMeyersAuthor
      Explorer
      Mar 17, 2022 3:34 PM UTC

      Thank you Alex.  The submit a request worked perfectly.  They answered right away and said that the email address was being bounced.  Corrected and I'm back in business.

       

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        Newcomer
        167126
        Newcomer
        Mar 20, 2022 8:17 AM UTC

        Yeah

         

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