Chat

Hello, I have this issue where, when I'm using Zoom and the chat box is filled, the chat box doesn't automatically scroll down to view the most recent message. The most recent message is not "sticky" if that makes sense. I have to continually keep scrolling for every new message that appears. I've mostly noticed it in the Chrome zoom interface.  Any one else have this issue? Will Zoom fix this bug soon?

Hi Zoom CommunityI updated my zoom last year in November I think. Soon after that on my group chats people's messages were coming through as "Cannot decrypt message". It progressively got worse across more and more of the members. across my team. I could read it on my mobile, but today I started to receive the same message on my mobile. In the interim i have uninstalled zoom and reinstalled but the problem persists. Does anyone have a solution for this?

logged in, now all channels and chats from earlier PC lost! How to get it back?

For the life of me, I've looked and looked and looked through every setting on my profile but I can't find the option to send GIF in chat, I only see the emoji button.  It says I'm the account owner so I'm pretty sure I have the admin privileges but the help article is different than the settings I see on my profile page.  I'm logged into the account on the web browser and I've looked through everything on there but I don't see the option to enable the GIF. I also looked through all the settings in the desktop client but also nothing. I've also checked for updates and it says I'm on the latest version: version 5.15.5 Randomly I checked on the desktop client and it has the GIF icon when I type messages in "my personal space" but when I switch to team chat it only has the emoji icon..... This is the article I've been following but in account management there isn't the account settings tab to open and in settings it's just enabling or disabling emoj

Hi there, I was recently moderating on a course via Zoom, we had around 35 participants and all functions appeared to be running smoothly. One participant who hadn't engaged through the day, stated that his chat function was not working. The faculty and myself sent messages through the day with no replies, after several hours I received a chat message from the participants stating that his messages weren't sending through, is this a complication that has happened before? Is it something that can be looked into? The course was very important, he sent me a screenshot of the non-received messages, is there a way of clarifying the non-delivery of these messages? Many thanks, Aysh

Dear all, Trust you are well.  I would like to advise with you on several ideas to setup an internal Helpdesk channel in Zoom.  This is a new concept that we would like to implement in our support as we are not always at our desks due to interventions/etc.  The same way there is a shared mailbox for IT support, we need to setup a Zoom account/channel as well.  - Is there an option to create such a room/channel/user where issues can be shared with Helpdesk ?- Can we restrict the visibility in the Helpdesk room/group/channel - users should not be able to see each others issues ? - Is there an option to set this up and avoid logging out of the personal Zoom account ?   The easiest way to do this if we create a Zoom account with the Helpdesk email but I am sure there are other 'techinical' options.  Please, let me know what you think. Regards,Ross

Hello. If the chat window is disconnected, the function "connect to meeting window" is then missing under the 3 points.How and where can I reactivate this, what could be the reason that I can no longer dock the chat window? Zoom Chat Thank You

My zoom chat messages is not delivered. please do the need full

Is there a way, as the account admin, to change a user's status message? For example, if an executive is on vacation and listed the wrong dates she will be out of the office, is there a way to change it to the correct dates?

the Chat button is missing, in the zoom application on the PC.In mobile version I see it, and can use. But on PC, I can't see messages from other participants.  

Quisiera saber como debo hacer para actualizar el correo, sabiendo que ya no cuento con el que actualmente ingreso, y dice que enviaran un correo de confirmación pero ya no tengo acceso.

Hi,  It takes a very long time for the App to upload images in the team chat (in Android). Happens in many phones and in many Zoom versions. Does anyone have an idea why? 

クラウド録画について、ギャラリービューで録画したのに、実際は参加者みんなが映っていたのに、録画には顔出ししてた人しか写ってないのはなぜですか。

Hello, I'm am looking for a way to access previous Zoom meeting chats and getting them copied for a review. Does anyone know how to get a print or document of historical Zoom meeting chat messages?

Does anyone know if there is a way to get chat comments after a Zoom meeting has finished?  I have a BASIC account.

My organization is planning to turn off chat and I don't have access to the cloud archives.  Is there an easy way to make a local backup (text file) of my chat history so I won't lose information contained in my chats?

We have an employee who had to take leave abruptly, and her supervisor would like us to set her Zoom status to Out of Office.  I can't find a way to do this via the admin portal.  Any ideas?

Can the host of zoom meeting can see the Direct message ( private messag)E ? It's a question to me

My new Acer laptop receives Zoom audio and presenter’s shared audio in speech clearly but not the music shared by the Zoom presenter.  Is there a music audio compatibility between Zoom and Acer? How to fix this?

In pre-pandemic days, Madwire’s offices bustled with energy and action, sales celebrations, and impromptu dart games. This family-owned tech company has grown to one of the largest employers in Fort Collins, Colorado, thanks to its strong culture of collaboration and fun.   When COVID-19 cases began to ramp up in early March, Madwire’s busy headquarters quickly went dark as employees transitioned to working from home. With Zoom Meetings & Chat and Zoom Phone, “we had everything we needed to transition to a fully remote company,” said David Jones, CTO of Madwire.   Madwire’s team wanted to figure out how to emulate its unique workplace culture in a new virtual world. In our latest case study, Jones shares how Zoom enables Madwire’s remote work environment and helps this close-knit company celebrate employees.   Celebrating sales on Zoom Team Chat  “When we were in the office, we had sales screens where people could announce that they made a sale, met their goal,

I am using Zoom on mobile app, have connected bluetooth headset for audio but it is not working properly. I can't hear any participant in the meeting, when I click on the speaker with bluetooth icon in upper left side, it goes to speaker mode of mobile and when I click on the same icon again after few seconds, I start hearing other participants but in few minutes again the voice doesn't work and I can't hear any participants again. I tried different bluetooth headset but the problem is same. Any solution?

Zoom and chat on my MacBook Air are working well, but I want to add "invisible" personal notes in the chat during the meeting.  This way, when I print out the chat at the end of the meeting, my additional explanations will be noted and in the right spot.  I currently have the choices of "instructor" or "everybody'.  How about an invisible choice?

to whom it may concern:My name is Pintip SuwannasiriI am experiencing a problem that all of my students are not able to join the meeting, while I am already online.  I need help and support urgentlyThank you,Pintip

I can`t see my recurring meetings under upcoming meetings.. Could you please tell me how can I change this? Thank you 

Hi. I need you to send me the invoices for the year 2023, from January to July, as I have recently changed the billing address and I need them with the new address. Thank you