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I paid for the translation of the subtitles. I am currently at a conference with the Chinese, but I can only see subtitles in the conference without translation! However, in my conference that I created, I can see the translated subtitles!!!!. We urgently need help!!! Thanks

my zoom app seems to be working only on wifi and not on mobile data. any solutions?

We have an EA who wants access to their Executives Zoom Chat to reply to messages etc. I gave them access to the meetings, I am having difficulty finding where I could do this for them in the Exec's user settings.  Help is greatly appreciated, thanks. 

HiI´ve seen two cases regarding the option to deactivate the autocorrection, but this is not available in the newest Zoom Client for me in Windows 10.Is there an other way to disable the autocorrect.The colleagues that are using MAC OS can open with right click in the textfield the options for the deactivation but once deactivated but this isent persistant. And is this really needed to dactivate in all of the chat windows??Any idea?Cheers!

The Zoom Chat window won't hold new comments at the bottom of the window, it scrolls up to about 3 older comments.The bug causes me to repeatedly select the Chat window and scroll down for each new comment at the bottom of the chat window, rather than automatically showing the most recent comment.

Bonjour, j'aimerais changer la langue sur Zoom Client, mais je ne trouve pas la manière de le faire. Je sais que c'est possible, car j'ai déjà eu Zoom Client en français, mais je ne me souviens pas comment changer la langue. Pouvez-vous m'aider SVP ? Merci !__________________________________________________________________________________________________________________Hello, I would like to change the language on Zoom Client, but I can't find a way to do it. I know it's possible, because I already had Zoom Client in French, but I don't remember how to change the language. Can you help me please ? Thank you !

When utilizing the status feature in Zoom workplace, there is an option to set a custom timeframe for when you select the Do Not Disturb status. However, is there an option to set a custom timeframe for when you are utilizing the Out of Office status? So far, we have not seen a work around to this other than setting your status message to specify your return. It would be more convenient for our team to have the Out of Office status automatically expire upon their return.  version 6.2.6 

We've been using the channel features for a few years to communicate with our agents. Today, no one is seeing messages or replies posted in the channel by other members or admins. I updated Zoom to version 6.2.6 and asked agents to do the same but it didn't fix the issue. I've also checked the settings for the channel and nothing is out of place.Private chats are working, but using the private channel is critical for us.

Can you make a user in the same organization an external user. We have contractors who have been given company email address but we want external user rules to apply when they are in a channel.I am not sure if just adding via the add external contact path makes them an ‘external’ regardless of domain.If it's possible, please describe how to do it. External contractor email: Jsmith *at mycompany. dot com Internal user email: Bdoe *at mycompany dot com UsingZoom cloud* = @Thanks,Kevin

I was chatting with an external contact but after a week later that's when I added that contact. It opened a new chat window after he accepted. Shouldn't it merge or continue with the original chat? Why can't I merge it? It's showing 2 same names in my Recents. One with his profile picture in it and one with no picture.  I want to keep the original chat but I also want to see his online status which I can't see in the original chat.   Is there a way to merge it in just one chat?      

is there a report or a way to see what channels/groups you are a member of? zoom version 6.2.6

I have been using Zoom since 2020 and its the best app that worked for me during my classes and meetups during that time, I used to store messages video clips and every small memories that I had in my personal space to save in zoom (our own chat space). After online classes and everything came to an end I had stopped using Zoom in 2022 and had never used it ever since, but did login to a mobile from a PC. Today I finally logged in to my laptop after 2 years of not using it, just to see all my messages and files that were sent to my personal chats not there, I have never faced this with zoom in all the 3 years of my usage. Was this something that happened after a new update or version release? Is there any way to get all those back?

I just started having an issue in Team Chat with my screenshots I take not showing a preview on my screen, and when someone sends me a screenshot, I get Unable to Preview. I can see the screenshots fine on the web app, and on my phone app, but I cannot see it on my desktop app. I have looked at every setting I can think of, but I can't figure this out. Anyone know how to fix this?   

please help me, i was going to check old conversations i had with my friends but messages older than a year have been deleted, even the ones i sent to myself (i used that chat to save things like images) how do i recover them? i tried pressing the "more info" but it just took me to the support page and i cant find a clear answer, i just want my old messages back i always re-read the messages i sent to my old friends because i kinda miss them but now there is nothing at all, im actually going to cry if i cant recover them why does that feature exist and why dont they tell us its there? i would have at least saved the chats but now they're empty

AI said to click on the profile picture, then client options.  It does not give me client options, though.

Hello Community! The Zoom Icon in my task-bar is no longer displaying the number of unread or new chats I have. It was a notification; a red icon with the number of chats hovering over the Zoom Icon. However now the Zoom Icon just blinks when I have unread or new chat messages and I don't always see it blinking.  1. Suggestions on how to get the number of unread or new chats notification back to hover over the Zoom Icon.2. Suggestions on other ways to get notified of the number of unread or new chats as they come in. Thank you,Kelly

We have several apps that share links to pages and documents that are http: like but are for other apps. Example door://xxxxxxxxxxxxx or cab://yyyyyyyyyyyyyyyyyy.  zoom does not recognize these as links and thus we cannot click on them to open.  We have to copy the link and paste it into windows explorer. Is there a way to add prefixes other than http to generate links in the chat?

Hi,Is there a way to prevent GIFs from autoplaying by default? Sometimes my team goes crazy with them and while that can be fun, it's also distracting, and it's annoying to have to pause all of them one at a time. If not, there should be, please add this as a user settings option. Also, is there a way to minimize or hide them from the chat once I've seen them? That would help a lot with readability and focus. Thanks!

Hello I was tried to input ñ on chat but it just make numbers. I'm using linux mint BTW so I don't know if it's a bug on the linux app or something else entirely.

I recorded our Zoom meeting yesterday and it says it was being recorded. After the meeting, it was being downloaded. But I can't find it and there's no evidence now of the recording.Can anyone help? Thank you. 

The local time have changed on October 27th.Users have the correct Profile and System time Zone (GMT +1:00) that is working correctly in chat messages but the time of previously scheduled reminders shown as the old GMT+2 format. The workaround looks like to re-schedule reminders... but it could be fine for a couple or users but not massive users with same issue.

I promise I have tried to search for the answer to this. I can't find a clear answer. There are a few different kinds of chat in Zoom, and a few different settings that control retention. So to be as specific as I can: On my computer in Zoom I have been chatting with people for years. Private encrypted chat. Not a group chat. Not a channel. Not chat in a meeting. Not private chat in a meeting. Advanced chat encryption is enabled at the account level for all users. In several of these chats I can scroll back approximately 10 months ago. Where is this 10 month retention period defined? Can I change this at the account level? (for all my users) Is this chat history stored only on the device? If so how come I can see it on another device? For example on my smartphone I can see the history of these chats that happened on my computer. thanks

Hi team i saw zoom has private bug bounty program on hackerone, So can you please send me private invitation so i can hunt on it.h1 username :- being_aman

I can't see my zoom workplace on my PC. I can't find a place to share or sign in . I can't access it from my computer. So when links are shared I have to edit on my IPad and I would rather the PC.  What am I doing wrong? where do I go to sign into our work area? Why does it only work on my phone and IPad?

How do I get rid of the ZoomDiagnostics.app is damaged and can't be opened message - you should move it to the Bin. It won't Move to Bin or Cancel despite multiple tries. Have uninstalled and reinstalled Zoom but it won't go away. Working on a brand new MacBook Air running Sonoma 14.3   Help please !!