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Partner
Aug 5, 2022 12:56 PM UTC
Question

I can't see photos that are sent to me

Hi guys, there seems to be a problem in which every time someone sends me a photo or a picture it just appears on my screen as a gray triangle with an exclamation mark in the middle, and there is no way for me to see it or download it.
Can someone please help? 🙂

    2 replies

    Bri
    Community Manager
    Community Manager
    Aug 9, 2022 2:34 PM UTC

    Hi @Uros-Mono-AV! I'd be happy to help. Are you using the latest version of Zoom in addition to the latest software version on your device? 

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    Partner
    Aug 9, 2022 2:39 PM UTC

    Yes, i checked that first. I should probably mention that every other kind of files works, only pictures and photos show up as an error triangle.

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