Cloud Recording stuck at state "Processing Recording..."

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What is the problem when cloud recording is in a state "Processing Recording..." for 20+ hours ?

ChrisO

Specialist

Probably not the answer..... but. Have you left the web page open the whole time waiting for it to switch? I have noticed the status will not update on a page that was opened during "processing" you have to refresh the page to see a status change.

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S

SergeMAuthor

Explorer

Not the answer 🙂
I have refreshed X times the web page. Also with CTRL + F5 to be sure.
I have written a support ticket, 2 times, because they just close my ticket without any response. ! Grr!
However maybe they have do something with my problem, as I threatened I will not continue our contract with zoom (30+ Licenses). My recording is available now.

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