Chat Feature Unavailable During Webinar

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Hi All,

Has anyone else run into the issue of the chat feature being unavailable to attendees during a Zoom webinar? We typically start the practice session and select the "chat" view, but this time that wasn't done in advance of starting the webinar, but I feel like that wouldn't/shouldn't affect anything. All of our settings are the same as previous webinars, so I'm unsure what happened. Attendees were able to "raise their hands" and we could unmute them, but they could not chat. Is this a glitch that Zoom had, or has anyone else nixed selecting chat in the practice session/had this as a result? Thanks in advance for your help!

YaBoiB

Employee

Hello @HeatherLaski,

My name is Brandon. Thanks for joining the Zoom Community! Only the host can control Webinar Chat, so were you the host of this webinar, or was someone else from your company the host?

Thanks,

Brandon

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HeatherLaskiAuthor

Explorer

Yes, I was the host

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YaBoiB

Employee

Hello @HeatherLaski,

I did a test and the default in the practice session is for the attendees to chat with no one, so you would need to adjust that before the start of the webinar using the elipses. See screenshot.