Skip to main content
Explorer
Jan 18, 2022 12:36 PM UTC
Question

Can't download documents from Chat

All of a sudden, if someone shares a document or link in the chat, I cannot download it.  I am the host and admin.  Everyone else can do it, but not me.  I have not touched the settings - any ideas how I can fix this? Thanks

 

    2 replies

    Bri
    Community Manager
    Community Manager
    Jan 24, 2022 7:58 PM UTC

    Hi @mpa1980! When you try to open the documents from chat, do you receive any error message? Would love to understand what's going on here 🙂

    Translate
    mpa1980Author
    Explorer
    Jan 25, 2022 4:12 AM UTC

    No message.  A blue outline appears around the chat box and no matter where I click, I cannot copy it.  I have to actually highlight the text and then copy/paste onto a word doc to save the chat.  

    Translate