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Newcomer
Apr 18, 2022 9:11 PM UTC
Question

Can't access a recording

I have a local recording, and I can see the one I need, but when I click on it, I get a message that says I have to login with the same account to listen to recording.  I am in the same account and I have to get access, please help!

    3 replies

    Newcomer
    Apr 19, 2022 3:04 AM UTC

    Is it possible for you to send a screenshot of the error that you received?

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    Explorer
    May 12, 2022 10:43 AM UTC

    I believe it wants you to use the desktop app and log in to that with the same details. It should then open up.

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    Newcomer
    Jul 28, 2022 8:46 PM UTC

    I tried using the desktop app and logging in and I still cant open the video

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