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Newcomer
JoyR
Newcomer
Oct 27, 2021 11:28 PM UTC
Question

Audio and Video

When in a zoom meeting my screen will freeze and audio goes out for about a minute at a time every 10 minutes or so. This happens on my iphone and my laptop. What could the problem be? My internet connection or my devices or something with Zoom?

My husband thinks it's the laptop and wants to know the specs needed for a laptop to work with zoom properly. 

Suggestions or help please.

Thanks!

Joy

    1 reply

    ChrisO
    Specialist
    ChrisO
    Specialist
    Oct 28, 2021 12:17 PM UTC

    Do the issues occur only at home?

    Have you tried using these devices elsewhere and had the same problems?

     

    If the issues only occur at home it is most likely something to do with your home network. If the issues follow you to other locations it could be related to the devices. You may want to power cycle your modem/router as this can often solve a lot of home networking issues. Here is a link to Zoom's hardware requirements https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux.

     

     

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