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Newcomer
mona173
Newcomer
August 22, 2025
Solved

access my cloud recorders

i purchase zoom pro for 1 month and it was finished and cant access my previous recording, cant repurchase again

any way to access my previous record, it is so expensive to pay 17 dollar to just access cloud for 2 days

    MGSR
    MGSRAnswer
    Community Manager
    August 22, 2025

    Hello @mona173,


    Welcome to the Zoom Community! 

    I understand how frustrating it is to lose access to your recordings. Zoom requires an active Pro subscription to access cloud recordings, so once it expires, access is temporarily disabled.

    Renewing your Pro plan will restore access and allow you to download your recordings. I know it can feel costly, but this is currently the only way to retrieve files from Zoom’s cloud.

    Thank you for your understanding.

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    4 replies

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    August 22, 2025

    Hello @mona173,


    Welcome to the Zoom Community! 

    I understand how frustrating it is to lose access to your recordings. Zoom requires an active Pro subscription to access cloud recordings, so once it expires, access is temporarily disabled.

    Renewing your Pro plan will restore access and allow you to download your recordings. I know it can feel costly, but this is currently the only way to retrieve files from Zoom’s cloud.

    Thank you for your understanding.

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    MGSR
    Community Manager
    MGSR
    Community Manager
    August 29, 2025

    Hi @mona173!

    Did you see the previous response?
    If it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

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    Newcomer
    LARA23
    Newcomer
    August 30, 2025

    Hi @mona173,

    Cloud recordings are only accessible while your paid subscription (e.g., Pro, Business, or Education) is active. Once your plan expires, you will not be able to view or download your recordings.
    The good news is that your recordings are not deleted — they remain stored on Zoom’s servers. To regain access, you’ll need to resubscribe to a paid plan. The recommended approach is to purchase a monthly plan, download all of your recordings to your local device, and then cancel the subscription if you no longer need it.
    Unfortunately, Zoom does not currently offer temporary or short-term access just for a few days.
    Hope this clarifies!

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    MGSR
    Community Manager
    MGSR
    Community Manager
    September 5, 2025

    Hi @mona173!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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